Frequently Asked Questions
Everything you need to know about shopping at Opticshelf.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to our tracking portal to monitor your package in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all products sold on Opticshelf come with a standard 12-month manufacturer warranty against defects in materials and workmanship.
Can I change or cancel my order after it has been placed?
We process orders quickly, but if you contact us within 1 hour of placement, we can usually modify or cancel your order before it reaches our fulfillment center.